A REPORT has found that a rail operator that provides services in Oxfordshire is one of the most trusted railway operators in the country.
Chiltern Railways is the highest scoring franchised operator and the best performer among regional or commuter networks, according to independent watchdog Transport Focus.
The scores are based on analysis undertaken by the travelling public during 2017 and 2018.
ALSO READ: In pictures: Didcot Railway Centre vintage transport rally 2019It comes after Chiltern Railways was named as the top franchise operator in the National Rail Passenger Survey (NRPS) as well as the best franchise rail operator and highest-scoring London commuter route in the Which? 2019 Passenger Survey.
In the Autumn 2018 NRPS results, 92 per cent of passengers said overall services provided by Chiltern Railways was good or satisfactory across the whole route.
Eleni Jordan, commercial director of Chiltern Railways said: “This report is testament to all the hard work from the team at Chiltern Railways over the last year. Our customers trust us to get them to their destination on time, to give them a comfortable journey and deliver excellent customer service.
“We won’t be resting on our laurels and this year we will be continuing our programme of investment across our route to keep delighting our customers.”
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